Qatar Airways has won Skytrax’s best airline award for the second year running. The Doha-based carrier retained the coveted title of Airline of the Year 2012 and notched up two further awards – Best Airline in the Middle East for the seventh consecutive year and the Best Airline Staff Service award in the Middle East.
The winners were announced at an awards ceremony attended by leading figures from the global aviation industry at the Farnborough Air Show, the world’s largest aerospace event taking place in the UK this week. The Skytrax awards, conducted by the global aviation research organisation, polled over 18 million business and leisure air travellers from more than 100 countries.
Air travellers were surveyed by phone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers. Airlines do not subscribe to be included in the customer survey, there is no membership criteria, and no charge for winners to attend the World Airline Awards ceremony. To reinforce this credibility, complete independence and clarity of survey and awards process, Skytrax does not accept any third party sponsorship.
Qatar Airways has seen rapid growth in just 15 years of operation, currently operating a modern fleet of 109 aircraft to 117 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America. Since the beginning of the year, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad, and most recently, Perth (Australia) with many more destinations planned during 2012.
World’s best airlines 2012: Last year’s year’s ranking in brackets.
1. Qatar Airways (1); 2. Asiana Airlines (3); 3. Singapore Airlines (2); 4. Cathay Pacific Airways (4); 5. ANA All Nippon Airways (11); 6. Etihad Airways (6); 7. Turkish Airlines (9); 8. Emirates (10); 9. Thai Airways International (5); 10. Malaysia Airlines (12); 11. Garuda Indonesia (19); 12. Virgin Australia (32); 13. EVA Air (16); 14. Lufthansa (15); 15. Qantas Airways (8); 16. Korean Air (24); 17. Air New Zealand (7); 18. Swiss Int’l Air Lines (13); 19. Air Canada (21) 20. Hainan Airlines (23)
Other awards: Best first class – Cathay Pacific; Best business class – Singapore Airlines; Best premium economy – Air New Zealand; Best economy class – Asiana; Best inflight entertainment – Emirates; Best low-cost airline – AirAsia; Best cabin staff – Asiana Airlines; Best economy class meals – Thai Airways; Best first class lounge – Qatar Airways (Doha Interational Airport); Best business class lounge – British Airways (Terminal 5, Heathrow).
More details: http://www.worldairlineawards.com